TestOut LabSim A+ Certification Practice Exam

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What should you check first if a computer's sound board has stopped producing audio?

Verify the system is powered on
Verify that the volume isn't muted
Check for hardware conflicts
Ensure the operating system is updated

The correct answer is: Verify that the volume isn't muted

When addressing audio issues on a computer, checking if the volume isn’t muted is a logical first step because it directly impacts the ability to hear sound. Sound settings can easily be adjusted accidentally, leading to a situation where audio is present but muted. This check is simple and can be done quickly, allowing for an efficient troubleshooting process without delving into more complex issues. Validating the volume settings helps confirm that there is no easy fix before moving on to investigate more complicated factors such as power issues, hardware conflicts, or operating system updates. These aspects can certainly affect sound output, but they typically require more time and effort to resolve. Starting with whether the audio is muted ensures that simpler problems are addressed first.